- What firms and customers can expect from the consumer duty and other regulatory reforms
Speech · 29 September 2022
Speaker: Sheldon Mills, Executive Director, Consumers and Competition Event: Consumer Protection in Financial Services Summit Delivered: 29 September 2022 Note: this is the speech as drafted and may…
- Analyzing Public Sentiment on Digital Banks in Indonesia via Social Media X
23 January 2026
This research paper analyzes public sentiment toward digital banks in Indonesia, focusing on Bank Jago, using 708 tweets collected from social media platform X (Twitter) between June 2022 and August…
- Toronto Centre launches international leadership programme for microfinance supervisors
Training · 16 June 2025
This new online leadership programme will run from 16-20 June 2025, targeting senior and mid-level professionals from central banks, microfinance regulators and supervisors, and government agencies…
- Tweets of the top 5 banks in South Africa
Open Data
This dataset comprises tweets related to Capitec, Standard Bank, ABSA, FNB, and Nedbank spanning the years 2019 to September 2021. It is tailored for natural language processing tasks, including…
- Turning technology against criminals
Speech · 22 May 2018
In this 2018 opening address, Megan Butler, the FCA’s Executive Director of Supervision, emphasizes that technology is no longer just a driver of risk but an "increasingly essential" tool for…
- RegTech
Event · 10 February 2022
Financial Conduct Authority hosted a RegTech Forum webinar on the FCA’s approach to innovation and the growing importance of Supervisory Technologies (SupTech) on Thursday, 10 February, 2022 from…
- The suptech generations
Report, Taxonomy · 1 October 2019
This paper examines the evolving definition and scope of suptech by analysing initiatives across 39 global financial authorities through surveys and data collection. The authors categorise…
- A targeted and outcomes-based approach to tackling financial crime
Speech · 5 September 2024
FCA’s Executive Director of Markets and International Sarah Pritchard’s 2024 "Great Fire" speech marked a significant shift in the FCA’s approach to financial crime—moving from "hosing down fires"…
- Financial Sector Transformation Strategy 2025 -2035
Strategy · 27 July 2025
The Bank of Namibia, jointly with the Ministry of Finance and the Namibia Financial Institutions Supervisory Authority (NAMFISA), launched the Namibia Financial Sector Transformation Strategy (NFSTS)…
- Raghuram Rajan: IDRBT Banking Technology Excellence Awards - Governor's remarks
Speech · 18 July 2016
Remarks by Dr Raghuram Rajan, Governor of the Reserve Bank of India, at the 12th IDRBT (Institute for Development and Research in Banking Technology) Banking Technology Excellence Awards function…
- Rajeshwar Rao: NBFC regulation - looking ahead
Speech · 6 November 2020
Speech by Mr Rajeshwar Rao, Deputy Governor of the Reserve Bank of India, at the "National E-Summit on Non-Banking Finance Companies", organized by the Associated Chambers of Commerce and Industry of…
- Randal K Quarles: The roles of consumer protection and small business access to credit in financial inclusion
Speech · 26 March 2018
Speech by Mr Randal K Quarles, Vice Chairman for Supervision of the Board of Governors of the Federal Reserve System, at the HOPE Global Forums Annual Meeting, Atlanta, Georgia, 26 March 2018.The…
- AI: Moving from fear to trust
Speech · 9 November 2022
In her 2022 speech, Jessica Rusu highlighted the dual nature of AI—the "good" versus the "greed"—and argued that the shift from fear to trust is built on a foundation of accountability and…
- NLP-Based Detection of Systematic Anomalies Among the Narratives of Consumer Complaints
Report · 27 August 2023
A Natural Language Processing (NLP) based procedure is developed for detecting systematic non-meritorious consumer complaints, simply called systematic anomalies, among complaint narratives. While…
- US Consumer Finance Complaints Classification with NLP
Open Model, Open Code · 11 June 2019
The Consumer Financial Protection Bureau publish thousands of consumers’ complaints about financial products and services to companies for response on weekly basis. The goal of this NLP project is to…
- https://github.com/OGK0/CFPB_Complaints
Open Model · 28 May 2020
A repository contains Natural Language Processing (NLP) work for customer complaints from the CFPB database.
- Classifying Complaints with Natural Language Processing
Blog · 11 May 2021
The Consumer Financial Protection Bureau (CFPB) collects consumer complaints about financial services such as banks, credit bureaus, and credit card companies. Using this publicly available dataset…
- Cambridge SupTech Lab — AI Complaints Management (Application Incubation)
Open Code
Open-code reference implementation produced by Cambridge SupTech Lab × SEPS Ecuador × Matellio. AI-assisted intake, triage, and case-management stack for consumer-protection complaints; tracks…
- Cambridge SupTech Lab — App Store Fraud Detection (Application Incubation)
Open Code
Open-code reference implementation produced by Cambridge SupTech Lab × Reserve Bank of India × RBI Innovation Hub × Winnow. Identifies and tracks unregulated/fraudulent lending apps and fintech…
- Bank Negara Malaysia National Fraud Portal — case study
Case study
Cambridge SupTech Lab case study documenting Bank Negara Malaysia's National Fraud Portal (NFP) — Malaysia's central infrastructure for cross-bank fraud-incident reporting, victim case tracking, and…
- NYDFS Insurance Circular Letter No. 1 (2019) — External Consumer Data Sources in Life Insurance Underwriting
Regulation
New York Department of Financial Services Insurance Circular Letter No. 1 of 2019. Predecessor to the 2024 Circular Letter No. 7; established NYDFS's anti-proxy-discrimination expectations for life…
- NYDFS Insurance Circular Letter No. 7 (2024) — AI Systems and External Consumer Data in Insurance Underwriting and Pricing
Regulation
New York Department of Financial Services Insurance Circular Letter No. 7 of 2024. Sets out NYDFS's supervisory expectations for insurers using AI systems and external consumer data sources in…
- A sustainable conduct environment
Speech · 20 March 2014
In a speech at the annual conference of the Association of Professional Compliance Consultants, Clive Adamson said restoring trust in financial services requires firms to place consumer fairness and…
- From Innovation Hub to Innovation Culture
Speech · 5 June 2019
Speech by Nick Cook, Director of Innovation at the FCA, delivered at the 6th Central Bank Executive Summit.
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