- AMF France — Médiateur (Ombudsman) Structured Mediation Workflow
The AMF Médiateur (Ombudsman) operates a structured 4-step mediation workflow for retail-investor disputes with financial intermediaries in France: (1) the consumer first submits a direct claim to…
- KonfOP Mystery Shopping Monitoring
1 January 2014
KonfOP, a Russian civil-society organization, ran 13 mystery-shopping monitoring waves between 2014 and 2020 covering banks, insurers, and microfinance institutions. Findings drove Central Bank of…
- Delphi: analysing social media to detect market risk sooner
Solution
DELPHI is a solution based on textual analysis that generates insights from news articles and relates them with quantitative information on investor sentiment from the ECB. Through the Delphi tool…
- NLP and Text Analytics for Insurance Contracts Analysis
Solution · 1 December 2022
The Institute for Insurance Supervision (IVASS) is experimenting with a tool that aims to assess the complexity and readability of insurance contracts. This tool will be used by supervisors to…
- Nor Shamsiah Mohd Yunus: Keynote address - Global Islamic Finance Forum 2022
Speech · 5 October 2022
Keynote address by Ms Nor Shamsiah Mohd Yunus, Governor of the Central Bank of Malaysia (Bank Negara Malaysia), at the Global Islamic Finance Forum 2022, Kuala Lumpur, 5 October 2022.The views…
- Ong Chong Tee: Regulatory landscape for 2016 - positioning for a dynamic, trusted and vibrant market
28 January 2016
Keynote address by Mr Ong Chong Tee, Deputy Managing Director (Financial Supervision) of the Monetary Authority of Singapore, at the SGX Equities Dialogue 2016, Singapore, 28 January 2016.The views…
- Ong Chong Tee: Strengthening trust in our capital market
16 November 2019
Keynote speech by Mr Ong Chong Tee, Deputy Managing Director (Financial Supervision) of the Monetary Authority of Singapore, at My Money Seminar, Singapore, 16 November 2019.The views expressed in…
- Staying Ahead of Scams: Smarter Tools, Stronger Coordination
Event · 15 June 2025
From AI-generated manipulation to fast-moving cross-border scams, fraud is evolving faster than ever — challenging the limits of traditional regulatory approaches. How can regulators stay ahead of…
- Patrick Honohan: The new micro-prudential regime for banks
Speech · 28 May 2015
Opening statement by Mr Patrick Honohan, Governor of the Central Bank of Ireland, to the Oireachtas (National Parliament) Joint Committee on Finance, Public Expenditure and Reform, Dublin, 28 May…
- Patrick Njoroge: Fair digital finance
Speech · 15 March 2022
Keynote address by Dr Patrick Njoroge, Governor of the Central Bank of Kenya, at the World Consumer Rights Day, Mombasa, 15 March 2022.The views expressed in this speech are those of the speaker and…
- Phil Mnisi: Banking Supervision Application Version 5.0 Launch
Speech · 15 October 2024
Keynote address by Mr Phil Mnisi, Governor of the Central Bank of Eswatini, at the Banking Supervision Application Version 5.0 Launch, Mbabane, 15 October 2024.The views expressed in this speech are…
- Philip R Lane: Update on the progress of the Central Bank of Ireland's Tracker Mortgage Examination
Speech · 18 January 2018
Introductory statement by Mr Philip R Lane, Governor of the Central Bank of Ireland, at the Joint Committee on Finance, Public Expenditure and Reform, and Taoiseach, Dublin, 18 January 2018.The views…
- Platform-based business models and financial inclusion
Report · 10 January 2022
BIS Working Papers | No 986 | 10 January 2022by Karen Croxson, Jon Frost, Leonardo Gambacorta and Tommaso VallettiPDF full text (455kb) | 33 pagesSummaryFocusNew players in finance include fintech…
- Point of Sale disclosure in the insurance, banking and securities sectors
Report · 15 August 2013
Summary of document history Previous versionPreviousconsultationThis versionSubsequentconsultationSubsequentversionThis versionBCBS | Consultative | 15 August 2013 | Status: ClosedPDF full text…
- Point of Sale disclosure in the insurance, banking and securities sectors - final report published by the Joint Forum
30 April 2014
Press release | 30 April 2014Today the Joint Forum released its final report on Point of sale disclosure in the insurance, banking and securities sectors.The report identifies and assesses…
- Tazama
Solution · 28 February 2024
Tazama is a free, open-source software platform for real-time transaction monitoring and fraud detection, managed by the Linux Foundation and funded by the Gates Foundation. It's designed to provide…
- Civica Complaint Management software
Solution
Civica Complaints Management software for Financial Services has been designed to enable US financial services providers to meet the requirements set out in the Consumer Financial Protection Bureau…
- The Next Wave of Suptech Innovation: Suptech Solutions for Market Conduct Supervision
Report · 1 January 2021
This technical note draws from a wide set of regulatory experiences to showcase new suptech solutions specific to market conduct supervision. The main objective of this note is to assist market…
- IOSCO announces Call for Applications for its first TechSprint on Investor Education in the Age of Artificial Intelligence (AI)
Event · 2 March 2026
The call for applications for the first IOSCO TechSprint, powered by the UK Financial Conduct Authority (FCA) AI Lab, was launched today. The online portal will be open from today, 2 March, to 30…
- SupTech – a core supervisory tool
Event, Presentation · 7 October 2025
At the Global Fintech Fest 2025 in Mumbai, FINMA Chair Marlene Amstad presented findings from the International Organization of Securities Commissions’ (IOSCO) first global survey on suptech, led by…
- Global Trends in SupTech: A Supervisory Perspective
Speech · 8 December 2025
In a speech at New York SupTech Week 2025, Swiss Financial Market Supervisory Authority Chair Marlene Amstad said financial supervisors must embrace artificial intelligence and supervisory technology…
- FCA Digital Sandbox Pilots Foster Innovation in Finance and ESG
Event · 1 August 2023
The FCA’s Digital Sandbox has run two pilots to test innovative solutions in UK financial services. The first (Oct 2020–Feb 2021) focused on Covid-19-related challenges, with 28 firms developing…
- SBS Peru Reclamos y Denuncias Online Portal (Servicios SBS en Línea)
Solution
SBS Peru's Reclamos y Denuncias portal (under Servicios SBS en Línea) is the public-facing online channel for Peruvian consumers to file claims against banks, insurance companies, and AFPs (private…
- FSS Financial Consumer Protection Bureau (FCPB) + Financial Disputes Settlement Committee (FDSC)
Strategy
The Financial Supervisory Service (FSS) Financial Consumer Protection Bureau (FCPB), established in May 2012 by consolidation of FSS consumer-protection functions, operates Korea's primary…
Showing 169–192 of 572 resources.