- State of SupTech Report 2023
Report · 29 February 2024
The Cambridge SupTech Lab’s State of SupTech Report 2023 presents insights on the evolution and current state of the digital transformation of financial supervision worldwide. The Report provides a…
- Case study published: Colombia's intelligence-led platform for consumer protection supervision
News · 6 April 2026
A new case study documents SmartSupervision, the Financial Superintendency of Colombia's (SFC) intelligence-led platform for consumer protection and market conduct supervision. The platform replaces…
- Cambridge SupTech Lab Receives the Bangko Sentral ng Pilipinas 2024 Outstanding Stakeholder Award
News · 30 August 2024
The Lab is being recognised for the prototyping of a Market Conduct Web Surveillance System, a financial consumer protection supervisory technology (suptech) tool developed in partnership with Winnow…
- Namibia’s citizens to receive AI assistance and complaints resolution
News · 12 June 2025
Suptech vendor Proto has launched a shared AI system project in partnership with the Bank of Namibia, the Namibia Financial Institutions Supervisory Authority, the Communications Regulatory Authority…
- Consumer Complaints Management System (CCMS)
Solution · 2 January 2019
This automated system helps to manage consumers complaints and aids the complaints resolution process. It gives the Central Bank of Nigeria a pool of dates in relation to different categories of…
- Mecanismo Especial de Devolução 2.0 (MED 2.0) — PIX Consumer-Fraud Refund and Multi-Hop Tracking Mechanism
Presentation · 13 October 2025
BCB's Mecanismo Especial de Devolução 2.0 (MED 2.0) is the consumer-facing fraud-redress mechanism integrated into the PIX inter-bank messaging layer. When a consumer reports a PIX-related scam…
- PIX Fraud Risk Monitoring and Management Solution - BCB
Solution
A real-time supervisory monitoring architecture protecting the Pix instant payments ecosystem. Integrates anti-fraud engines, fraud markers, network-wide alerts, encryption, and biometric…
- APPK (Aplikasi Portal Perlindungan Konsumen)
Solution
APPK (Aplikasi Portal Perlindungan Konsumen) is the Otoritas Jasa Keuangan's (OJK) public application for consumer complaints and consumer protection in Indonesia's financial services sector. The…
- SmartSupervision Program (SupTech Complaints Portal)
Solution · 1 January 2019
A real-time supervisory platform providing the SFC with direct access to complaint resolution processes managed by supervised entities. The system enables centralized storage, extraction, and…
- Source code and model for Financial Market Monitoring via Social Media & Web Extraction Platform
Open Model, Open Code · 1 June 2026
Integrated social media scraping technologies by Winnow Technologies (Winnow), including sentiment analysis, topic modeling, segmentation, categorization and other advanced ML techniques to discover…
- BDI ABF Text-mining and ML Complaints Tools
Solution · 1 January 2025
Banca d'Italia Banking & Financial Ombudsman's text-mining, machine learning, anomaly detection, full-text search, and clustering toolkit applied to over 100,000 complaints and 200,000 ombudsman…
- Intumwa Chatbot
Solution · 22 September 2022
Kinyarwanda-language chatbot deployed by the National Bank of Rwanda for consumer complaint intake. Reported metrics: 65,000 monthly interactions; deployed across 591 institutions; 4.5 million…
- National Fraud Portal (NFP)
Solution · 1 January 2024
Advanced multi-agency conduct-risk surveillance system, integrating 48 financial institutions with telecommunications regulators and law enforcement. Handled 28,000 fraud cases in 2024 with…
- Sanadak
Solution
Sanadak is the first independent Financial and Insurance Ombudsman in the UAE, established by the Central Bank of the UAE (CBUAE) to resolve consumer and SME complaints against licensed financial…
- Complaint Management System (CMS)
Solution
The Reserve Bank of India (RBI) uses a multi-layered technological framework centered on the Complaint Management System (CMS) to handle the millions of grievances it receives. This system…
- National Scam Response Centre (NSRC)
Solution · 1 January 2022
Predecessor architecture to the National Fraud Portal, achieving a 75% increase in fund interception and handling 15,723 cases involving RM 141.47 million in losses between October 2022 and June 2023…
- CONDUSEF Multi-Channel Consumer Complaints System
Solution
CONDUSEF (Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros) operates Mexico's federal consumer-financial-services protection authority. The multi-channel system…
- Ranking de Reclamações
Solution
BCB DECON public complaints ranking by entity that creates market discipline through transparency. Coupled with coordinated illegal lending app removal in partnership with Google and Apple to take…
- SEPS Multichannel Complaints System
Solution · 1 January 2024
Matellio-built architecture for SEPS Ecuador with a chatbot consumer-facing frontend (WhatsApp, Facebook, web) and a backend of distinct ticket services (claim handling and resolution tracking)…
- Chatbot and Processing Utility for Consumer Complaints
Case study, Solution Documentation
The Bangko Sentral ng Pilipinas (BSP) introduced an automated chatbot named BSP Online Buddy or “BOB” in July 2020 to assist consumers with complaints against banks and other financial institutions.…
- Chatbot Application and Complaints Management System
Solution · 25 May 2025
The consumer complaints system at the Bangko Sentral ng Pilipinas (the Philippines Central Bank, hereafter BSP) was limited by outdated communication channels, an incomplete database of customer…
- Financial Superintendency of Colombia’s (SFC): SmartSupervision
Case study · 24 March 2026
SmartSupervision is the Financial Superintendency of Colombia’s (SFC) intelligence-led platform for consumer protection and market conduct supervision. It replaces reactive, case-level complaint…
- ML-Based Complaints Classification Tool
Solution
A machine learning system deployed on Google Cloud Platform to automate classification of consumer complaints. The tool processes unstructured text from emails and attachments using OCR (Google…
- SupTech Week 2025 Keynote Address: May Abulnaga, Sub-Governor, Central Bank of Egypt
Video
A short keynote from SupTech Week 2025, in which May Abulnaga outlines CBE’s journey toward a modern, data‑driven consumer protection and market‑conduct supervision framework, including the use of…
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