- A Chatbot Application and Complaints Management System for the Bangko Sentral ng Pilipinas (BSP). R2A Project Retrospective and Lessons Learned
Case study · 1 January 2018
The consumer complaints system at the Bangko Sentral ng Pilipinas (the Philippines Central Bank, hereafter BSP) was limited by outdated communication channels, an incomplete database of customer…
- Financial Consumer Protection Suite with Next-Generation, AI-Powered, Chatbot-Supported Complaints Management System
Case study · 29 April 2025
This case study by the University of Cambridge SupTech Lab outlines the developmen of a fully integrated case management system with analytics dashboards, powered by AI-driven chatbots, to enhance…
- Securing Mobile Technology & Financial Transactions in the United States
29 March 2017
One of the paradoxes of modern life is the conflict between convenience and security. Advances in technology simultaneously usher in progress and pain. The development of mobile and smartphone…
- Mahesh Kumar Jain: Consumer protection in a digital financial world - initiatives and beyond
Speech · 20 June 2019
In this milestone address marking the silver jubilee of the Banking Ombudsman Scheme, Deputy Governor Mahesh Kumar Jain outlines the Reserve Bank of India’s (RBI) evolving strategy for financial…
- Consumer Complaints Database
Open Data
The database contains complaints data received from consumers. Complaints are only published after a company responds via CFPB, confirming a commercial relationship or after 15 days, whichever comes…
- Financial Consumer Protection Suite with Web Scraping and Machine Learning-Based Analysis
Case study · 2 September 2024
This case study outlines the development of a functional prototype featuring a financial consumer protection suite with social media and web scraping, sentiment analysis, topic modelling, and other…
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