Financial Consumer Protection Suite with Next-Generation, AI-Powered, Chatbot-Supported Complaints Management System
By Cambridge SupTech Lab, Digital Transformation Solutions
This case study by the University of Cambridge SupTech Lab outlines the developmen of a fully integrated case management system with analytics dashboards, powered by AI-driven chatbots, to enhance the supervisory capabilities of Otoritas Jasa Keuangan (OJK) Indonesia and Bank of Ghana.
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