Chatbot and Processing Utility for Consumer Complaints
By Proto
The Bangko Sentral ng Pilipinas (BSP) introduced an automated chatbot named BSP Online Buddy or “BOB” in July 2020 to assist consumers with complaints against banks and other financial institutions. BOB, which was pilot-tested and is now fully deployed, efficiently handles queries sent through webchat on the BSP website, SMS, or social media platforms like Facebook Messenger.
- Use cases, geography and tags
- Organizations that created, adopted or are mentioned
- Ecosystem position
- Link to the original asset
- Comments and reactions