SEPS Multichannel Complaints System
By Digital Transformation Solutions, Matellio, Cambridge SupTech Lab, World Bank
Matellio-built architecture for SEPS Ecuador with a chatbot consumer-facing frontend (WhatsApp, Facebook, web) and a backend of distinct ticket services (claim handling and resolution tracking), admin services (workflow permissions and SLA configuration), and user services, all feeding a centralized database synced with Microsoft Power BI dashboards for supervisory analytics over ~400…
- Use cases, geography and tags
- Organizations that created, adopted or are mentioned
- Ecosystem position
- Link to the original asset
- Comments and reactions