ML-Based Complaints Classification Tool
By Superintendencia Financiera de Colombia
A machine learning system deployed on Google Cloud Platform to automate classification of consumer complaints. The tool processes unstructured text from emails and attachments using OCR (Google Vision API), NLP techniques, and GPU-enabled processing to categorize complaints by product, reason, and channel.
- Use cases, geography and tags
- Organizations that created, adopted or are mentioned
- Ecosystem position
- Link to the original asset
- Comments and reactions