Case study published: Colombia's intelligence-led platform for consumer protection supervision

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Case study published: Colombia's intelligence-led platform for consumer protection supervision

A new case study documents SmartSupervision, the Financial Superintendency of Colombia's (SFC) intelligence-led platform for consumer protection and market conduct supervision. The platform replaces reactive, case-level complaint handling and static quarterly reporting with continuous data ingestion, advanced analytics, and end-to-end traceability of consumer complaints.

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