BDI ABF Text-mining and ML Complaints Tools

BDI ABF Text-mining and ML Complaints Tools

Solution

BDI ABF Text-mining and ML Complaints Tools

By Arbitro Bancario Finanziario (Banking and Financial Ombudsman) (ABF)

Banca d'Italia Banking & Financial Ombudsman's text-mining, machine learning, anomaly detection, full-text search, and clustering toolkit applied to over 100,000 complaints and 200,000 ombudsman claims, operated through a citizen-data-scientist team model. Reported efficiency: one hour of tool use equivalent to two days of human analysis.

  • Use cases, geography and tags
  • Organizations that created, adopted or are mentioned
  • Ecosystem position
  • Link to the original asset
  • Comments and reactions