KonfOP Mystery Shopping Monitoring
By International Confederation of Consumer Societies
KonfOP, a Russian civil-society organization, ran 13 mystery-shopping monitoring waves between 2014 and 2020 covering banks, insurers, and microfinance institutions. Findings drove Central Bank of Russia bans on insurance discrimination, statutory caps on payday-loan interest and penalties, and mandatory Key Facts Statements for microfinance products.
- Use cases, geography and tags
- Organizations that created, adopted or are mentioned
- Ecosystem position
- Link to the original asset
- Comments and reactions