- State of SupTech Report 2023
Report · 29 February 2024
The Cambridge SupTech Lab’s State of SupTech Report 2023 presents insights on the evolution and current state of the digital transformation of financial supervision worldwide. The Report provides a…
- Financial Market Monitoring through Complaints Data Analysis
Engagement · 31 December 2024
Market-level suptech solution to enhance financial consumer complaints analysis.
- Beyond Chatbots: Advanced Consumer Complaints Analytics Hackathon
Engagement
Participants tackled real-world challenges by creating cutting-edge tools for consumer complaints analysis, leveraging AI and advanced data analytics.
- Case study published: Colombia's intelligence-led platform for consumer protection supervision
News · 6 April 2026
A new case study documents SmartSupervision, the Financial Superintendency of Colombia's (SFC) intelligence-led platform for consumer protection and market conduct supervision. The platform replaces…
- DTS publishes two-part research on SupTech-powered consumer and investor protection supervision
News · 23 June 2026
Digital Transformation Solutions has published two companion works on building AI-augmented supervisory capacity for consumer and investor protection: a research report and an implementation manual…
- AI-based Solution to Extract, Convert and Analyse Unstructured Consumer Complaints Data
Engagement · 31 July 2025
This project was implemented through the 'Public-Private Secondments for SupTech Innovation' initiative between Central Bank of Egypt & Abhi Pvt Ltd.
- Namibia’s citizens to receive AI assistance and complaints resolution
News · 12 June 2025
Suptech vendor Proto has launched a shared AI system project in partnership with the Bank of Namibia, the Namibia Financial Institutions Supervisory Authority, the Communications Regulatory Authority…
- Regtech and suptech in central banks 2026 case studies: Part two - Advancing with AI
Case study · 13 April 2026
In this second of our three-part in-depth survey series conducted by Central Banking, supervisory leaders from across the globe (Brazil, Qatar, Georgia, Peru) reveal how they are already using or…
- Digital Unified Intelligence Environment (DUIE) - FCA
Solution · 1 January 2022
FCA's architecture-level data fabric that integrates diverse data sources and leverages advanced analytics for decision-making. DUIE combines automated business-rules engines that flag risky firms…
- Esptech - BDI
Solution · 31 October 2020
Banca d’Italia's (Bank of Italy) EspTech uses NLP Topic Modelling to promptly intercept warning signals concerning banks and other supervised intermediaries. In a first phase, the focus is on…
- APPK (Aplikasi Portal Perlindungan Konsumen)
Solution
APPK (Aplikasi Portal Perlindungan Konsumen) is the Otoritas Jasa Keuangan's (OJK) public application for consumer complaints and consumer protection in Indonesia's financial services sector. The…
- SmartSupervision Program (SupTech Complaints Portal)
Solution · 1 January 2019
A real-time supervisory platform providing the SFC with direct access to complaint resolution processes managed by supervised entities. The system enables centralized storage, extraction, and…
- Source code and model for Financial Market Monitoring via Social Media & Web Extraction Platform
Open Model, Open Code · 1 June 2026
Integrated social media scraping technologies by Winnow Technologies (Winnow), including sentiment analysis, topic modeling, segmentation, categorization and other advanced ML techniques to discover…
- Carlos da Silva Costa: Banking conduct supervision - new challenges 10 years after the financial crisis
Speech · 25 September 2018
Opening address by Mr Carlos da Silva Costa, Governor of the Bank of Portugal, at the Conference on "Banking Conduct Supervision: new challenges 10 years after the financial crisis", hosted by the…
- 2025 FinCoNet Annual General Meeting & International Seminar
Event · 26 November 2025
FinCoNet annual general meeting (AGM) and international seminar to convene in Dublin from 26-28 November 2025. The event, hosted by the Central Bank of Ireland, will feature standing committee…
- BDI ABF Text-mining and ML Complaints Tools
Solution · 1 January 2025
Banca d'Italia Banking & Financial Ombudsman's text-mining, machine learning, anomaly detection, full-text search, and clustering toolkit applied to over 100,000 complaints and 200,000 ombudsman…
- Intumwa Chatbot
Solution · 22 September 2022
Kinyarwanda-language chatbot deployed by the National Bank of Rwanda for consumer complaint intake. Reported metrics: 65,000 monthly interactions; deployed across 591 institutions; 4.5 million…
- BCU Sistema de Reclamos y Denuncias
Solution
The BCU Sistema de Reclamos y Denuncias (Claims and Complaints System) is an official online platform provided by the Central Bank of Uruguay (Banco Central del Uruguay). It allows financial users to…
- Patrick Honohan: The new micro-prudential regime for banks
Speech · 28 May 2015
Opening statement by Mr Patrick Honohan, Governor of the Central Bank of Ireland, to the Oireachtas (National Parliament) Joint Committee on Finance, Public Expenditure and Reform, Dublin, 28 May…
- The Next Wave of Suptech Innovation: Suptech Solutions for Market Conduct Supervision
Report · 1 January 2021
This technical note draws from a wide set of regulatory experiences to showcase new suptech solutions specific to market conduct supervision. The main objective of this note is to assist market…
- Consumer Compliants Data
Open Data · 28 April 2026
This dataset provides an overview of complaints reported on financial services firms across the UK, covering motor & transport, credit cards, property, and savings products among others.
- RBI Integrated Ombudsman Scheme (RB-IOS)
Solution · 1 January 2024
The Integrated Ombudsman Scheme operates through the Complaint Management System (CMS) portal. It acts as a single-window, AI-enabled grievance redressal system for all RBI-regulated entities. Scale…
- US Consumer Finance Complaints Classification with NLP
Open Model, Open Code · 11 June 2019
The Consumer Financial Protection Bureau publish thousands of consumers’ complaints about financial products and services to companies for response on weekly basis. The goal of this NLP project is to…
- https://github.com/OGK0/CFPB_Complaints
Open Model · 28 May 2020
A repository contains Natural Language Processing (NLP) work for customer complaints from the CFPB database.
Showing 1–24 of 53 resources.