- MNB Financial Consumer Protection Centre + PBT Electronic Complaint Platform
Solution
The Magyar Nemzeti Bank's Financial Consumer Protection function operates an electronic complaint platform (form UIK_1001_v1) that lets Hungarian consumers submit financial-services complaints…
- HKMA Complaint Processing Centre (CPC) + bankcomplaint.hkma.gov.hk Portal
Solution
The Hong Kong Monetary Authority's Complaint Processing Centre (CPC) is the dedicated supervisory unit handling consumer complaints about banking products and services in Hong Kong, supported by a…
- FINEST and ICLNet — HKMA AI-to-AI Information Sharing Platforms
Solution · 1 November 2025
A two-platform inter-bank AI-to-AI information-sharing infrastructure operated under Hong Kong's banking-conduct framework, with HKMA as the regulator and the Hong Kong Association of Banks (HKAB) as…
- SEBI Check + Validated UPI Handles
Solution · 1 June 2025
SEBI's anti-impersonation tool that validates UPI IDs claiming to be SEBI-registered intermediaries; identified 70,000 fake UPI IDs impersonating SEBI-registered entities.
- Misconduct detention in pension markets
Solution · 28 February 2022
Mexico’s National Commission of the Retirement Savings System (Consar) implemented a set of measures to produce high quality granular data reporting and invested in a machine learning tool as a…
- SEC Cyber and Emerging Technologies Unit (CETU)
News
The Cyber and Emerging Technologies Unit, established by the US Securities and Exchange Commission in February 2025 as the successor to the Crypto Assets and Cyber Unit, is a 30-person enforcement…
- CFPB Smart Complaint Intake Form
Solution
The CFPB Consumer Response Intake Form is a web-based smart form that prospective complainants use to file complaints against financial institutions. The 2025 update layered three AI-enabled…
- FDIC Information and Support Center Portal
Solution
The Federal Deposit Insurance Corporation (FDIC) Information and Support Center Portal handles complaints for federally insured state-chartered banks that are not Federal Reserve members.
- OCC Consumer Complaints Portal
Solution
Office of the Comptroller of the Currency (OCC) Consumer Complaints Portal andles complaints regarding national banks and federal savings associations.
- Federal Reserve Consumer Complaint Form
Solution
The Federal Reserve System's Consumer Complaint Form portal handles complaints regarding state-chartered banks that are members of the Federal Reserve.
- Service Desk Management System and Centralized User Portal
Solution
The Service Desk Management System and the centralized user portal launched by the Securities and Exchange Commission of Pakistan (SECP). It provides citizens and corporate entities with a swift…
- Sanadak
Solution
Sanadak is the first independent Financial and Insurance Ombudsman in the UAE, established by the Central Bank of the UAE (CBUAE) to resolve consumer and SME complaints against licensed financial…
- Consumer credit supervision webinar
Event · 18 March 2014
In March 2014, the FCA held a dedicated supervision webinar to prepare the 50,000 firms transitioning from the Office of Fair Trading (OFT) to the new FCA regulatory regime.
- Authorised Push Payment Fraud TechSprint
Event · 27 September 2022
In September 2022, the Financial Conduct Authority (FCA) and the Payment Systems Regulator (PSR) co-hosted a three-day TechSprint to address the rapid surge in Authorised Push Payment (APP) fraud…
- FCA Firm Checker
Solution · 10 December 2025
The FCA Firm Checker is an online tool provided by the UK Financial Conduct Authority (FCA) that allows consumers to verify whether a financial firm is authorised or registered by the FCA and holds…
- Consumer Compliants Data
Open Data · 28 April 2026
This dataset provides an overview of complaints reported on financial services firms across the UK, covering motor & transport, credit cards, property, and savings products among others.
- Ethics and Economics
Speech · 4 March 2014
My serious concern is that if we’re not careful, economic recovery will bring so much investor pressure for growth stock that questions of culture will become second or even third order issues. I…
- Human face of regulation
Speech · 10 April 2013
The creation of the FCA – the new financial conduct regulator – is a direct response to what hasn’t worked. Time and again over the last 20 years we have had major scandals – pensions, endowments…
- RBI Integrated Ombudsman Scheme (RB-IOS)
Solution · 1 January 2024
The Integrated Ombudsman Scheme operates through the Complaint Management System (CMS) portal. It acts as a single-window, AI-enabled grievance redressal system for all RBI-regulated entities. Scale…
- State of SupTech Report 2025
Report · 8 December 2025
The State of SupTech Report 2025 provides a four-year view of how financial authorities are digitalising supervision, drawing on a dataset covering 312 authorities across 172 countries, including 148…
- Next-generation AI-powered chatbot supported complaints system
Solution · 30 December 2023
A comprehensive suite of solutions designed for supervisors to collect, triage, and categorise complaints collected through advanced AI-enabled multilingual chatbots and other channels selected for…
- Sentiment analysis and topic modeling for digital assets and fintech supervision
Solution · 18 March 2026
A comprehensive system for monitoring, analyzing, and flagging potential compliance issues on financial sector technology, innovation, digital assets and cryptocurrency activities. Its workflow is…
- Big techs in finance
Report · 16 October 2023
BIS Working Papers | No 1129 | 16 October 2023by Sebastian Doerr, Jon Frost, Leonardo Gambacorta and Vatsala ShreetiPDF full text (2,372kb) | 38 pagesSummaryFocusLarge technology companies, or big…
- Big tech in finance: opportunities and risks
Speech · 30 June 2019
Speech by Mr Hyun Song Shin, Economic Adviser and Head of Research of the BIS, on the occasion of the Bank's Annual General Meeting, Basel, 30 June 2019.BIS speech | 30 June 2019by Hyun Song ShinPDF…
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