- State of SupTech Report 2023
Report · 29 February 2024
The Cambridge SupTech Lab’s State of SupTech Report 2023 presents insights on the evolution and current state of the digital transformation of financial supervision worldwide. The Report provides a…
- Mecanismo Especial de Devolução 2.0 (MED 2.0) — PIX Consumer-Fraud Refund and Multi-Hop Tracking Mechanism
Presentation · 13 October 2025
BCB's Mecanismo Especial de Devolução 2.0 (MED 2.0) is the consumer-facing fraud-redress mechanism integrated into the PIX inter-bank messaging layer. When a consumer reports a PIX-related scam…
- PIX Fraud Risk Monitoring and Management Solution - BCB
Solution
A real-time supervisory monitoring architecture protecting the Pix instant payments ecosystem. Integrates anti-fraud engines, fraud markers, network-wide alerts, encryption, and biometric…
- FOS Complaints Submission Portal – Financial Ombudsman Service Complaint Submission
Solution
An online multi-step complaint submission portal operated by the UK Financial Ombudsman Service (FOS), enabling consumers to check eligibility and submit complaints against financial firms. The tool…
- BDI ABF Text-mining and ML Complaints Tools
Solution · 1 January 2025
Banca d'Italia Banking & Financial Ombudsman's text-mining, machine learning, anomaly detection, full-text search, and clustering toolkit applied to over 100,000 complaints and 200,000 ombudsman…
- Intumwa Chatbot
Solution · 22 September 2022
Kinyarwanda-language chatbot deployed by the National Bank of Rwanda for consumer complaint intake. Reported metrics: 65,000 monthly interactions; deployed across 591 institutions; 4.5 million…
- Starting with the basics: a stocktake of gen AI applications in supervision
Report · 12 June 2025
The brief, authored by FSI’s principal advisor Jermy Prenio, reveals that many financial authorities are experimenting with generative AI for supervisory purposes, primarily in basic document…
- Alessandra Perrazzelli: Ten years after the Alternative Dispute Resolution (ADR) Directive - a comparative overview of banking and financial ADR
Speech · 19 December 2022
In this keynote address, Alessandra Perrazzelli marks the anniversary of the Banking and Financial Ombudsman (ABF), an alternative dispute resolution (ADR) system that has revolutionized consumer…
- AMF France — Médiateur (Ombudsman) Structured Mediation Workflow
The AMF Médiateur (Ombudsman) operates a structured 4-step mediation workflow for retail-investor disputes with financial intermediaries in France: (1) the consumer first submits a direct claim to…
- Ong Chong Tee: Regulatory landscape for 2016 - positioning for a dynamic, trusted and vibrant market
28 January 2016
Keynote address by Mr Ong Chong Tee, Deputy Managing Director (Financial Supervision) of the Monetary Authority of Singapore, at the SGX Equities Dialogue 2016, Singapore, 28 January 2016.The views…
- FSS Financial Consumer Protection Bureau (FCPB) + Financial Disputes Settlement Committee (FDSC)
Strategy
The Financial Supervisory Service (FSS) Financial Consumer Protection Bureau (FCPB), established in May 2012 by consolidation of FSS consumer-protection functions, operates Korea's primary…
- MNB Financial Consumer Protection Centre + PBT Electronic Complaint Platform
Solution
The Magyar Nemzeti Bank's Financial Consumer Protection function operates an electronic complaint platform (form UIK_1001_v1) that lets Hungarian consumers submit financial-services complaints…
- Sanadak
Solution
Sanadak is the first independent Financial and Insurance Ombudsman in the UAE, established by the Central Bank of the UAE (CBUAE) to resolve consumer and SME complaints against licensed financial…
- RBI Integrated Ombudsman Scheme (RB-IOS)
Solution · 1 January 2024
The Integrated Ombudsman Scheme operates through the Complaint Management System (CMS) portal. It acts as a single-window, AI-enabled grievance redressal system for all RBI-regulated entities. Scale…
- CONDUSEF Multi-Channel Consumer Complaints System
Solution
CONDUSEF (Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros) operates Mexico's federal consumer-financial-services protection authority. The multi-channel system…
- ProUsuario Digital – Market Conduct & Consumer Protection Platform
Solution · 30 September 2021
A digital public interface that automates collection of consumer complaints and inquiries while providing real-time access to consolidated credit reports and risk ratings.
- Collective Redress: The Need for New Technologies
Report · 1 January 2019
Collective redress is a good example of the phenomenon of multiple debates existing in silos. Those who are familiar with civil procedure focused on litigation solutions for delivering redress…
- Responsible Digital Credit: Frontier Solutions for Authorities and Providers
Report · 10 July 2025
This guide offers actionable solutions tested or adopted globally to identify, prevent, mitigate, and resolve key risks facing digital borrowers. It draws on real-world initiatives from over 40…
- SupTech Week 2024: Building effective online dispute resolution ecosystems
Video · 12 December 2024
Session description: This session will explore innovations which support effective grievance redressal using online dispute resolution (ODR) as digital public infrastructures (DPIs) scale around the…
- ‘Brother, Can You Spare a Dime?’ Technology Can Reduce Dispute Resolution Costs When Times are Tough and Improve Outcomes
Report · 24 May 2011
Cost reduction is one of the desirable results frequently attributed to Alternative Dispute Resolution (ADR) processes. Although it is reasonable to assume that businesses always are interested in…