Alessandra Perrazzelli: Ten years after the Alternative Dispute Resolution (ADR) Directive - a comparative overview of banking and financial ADR

Alessandra Perrazzelli: Ten years after the Alternative Dispute Resolution (ADR) Directive - a comparative overview of banking and financial ADR

Speech

Alessandra Perrazzelli: Ten years after the Alternative Dispute Resolution (ADR) Directive - a comparative overview of banking and financial ADR

In this keynote address, Alessandra Perrazzelli marks the anniversary of the Banking and Financial Ombudsman (ABF), an alternative dispute resolution (ADR) system that has revolutionized consumer protection in Italy. Since its inception in 2009, the ABF has handled over 210,000 complaints, awarding more than €150 million to customers.

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