- Regulating and supervising cross-border payment service providers - Executive Summary
Report · 28 May 2025
FSI Executive Summaries | 28 May 2025PDF full text (123kb) | 3 pagesAdvances in digital technology are playing a key role in improving the efficiency and effectiveness of transferring funds across…
- Complaint Management System (CMS)
Solution
The Reserve Bank of India (RBI) uses a multi-layered technological framework centered on the Complaint Management System (CMS) to handle the millions of grievances it receives. This system…
- Digital Government Plan 2022 - 2024 (Superintendencia de Banca, Seguros y AFP (SBS)
Strategy · 1 February 2022
The SBS Digital Government Plan 2022-2024 outlines the Peruvian banking, insurance and pensions supervisor's institutional strategy for digital transformation. Aligned with Peru's national Digital…
- FCA Strategy 2025 to 2030
Strategy · 26 March 2025
The plan prioritises becoming a smarter regulator through technological innovation; supporting economic growth by enhancing UK competitiveness; helping consumers with improved information and…
- Saeed Ahmad: Responsible banking conduct - an imperative for sustainable growth
Speech · 22 August 2016
Keynote address by Mr Saeed Ahmad, Deputy Governor for Financial Markets, Islamic Banking & Special Initiatives Cluster at the State Bank of Pakistan, at the Seminar on "Responsible banking conduct…
- Suptech in insurance supervision
Report · 14 December 2022
FSI Insights | No 47 | 14 December 2022by Denise Garcia Ocampo, Andres Lehtmets, Manoj Pandey and Jermy PrenioPDF full text (363kb) | 20 pagesExecutive SummaryGiven the importance of the role of…
- The supply side of household finance
Report · 3 December 2015
BIS Working Papers | No 531 | 03 December 2015by Gabriele Foà, Leonardo Gambacorta, Luigi Guiso and Paolo Emilio MistrulliPDF full text (1,278kb) | 54 pagesWe propose a new, data-based test for the…
- Bank Negara Malaysia (BNM) and partners launch the National Fraud Portal (NFP) to solidify coordinated efforts in curbing financial scams.
News · 20 August 2024
Developed and administered by PayNet (Payments Network Malaysia) in partnership with the BNM and the financial industry, the NFP unites the financial ecosystem to safeguard the public against…
- Complaints-handling system with multi-lingual chatbot and AI (Zambia)
Solution · 31 October 2024
A complaints-handling system for financial regulators, using multi-lingual chatbots and Artificial Intelligence that will interface with key financial service providers. The solution incorporates key…
- Complaints-handling system with multi-lingual chatbot and AI (Rwanda)
Solution · 31 October 2024
A complaints-handling system for the National Bank of Rwanda, using multi-lingual chatbots and Artificial Intelligence that will interface with key financial service providers. The solution…
- Complaints-handling system with multi-lingual chatbot and AI (Ghana)
Solution · 31 October 2024
A complaints-handling system for Bank of Ghana, using multi-lingual chatbots and Artificial Intelligence that will interface with key financial service providers. The solution incorporates key local…
- Yannis Stournaras: Monetary policy and bank supervision in Europe after the last financial and sovereign debt crisis and challenges for the future
Speech · 2 November 2018
Speech by Mr Yannis Stournaras, Governor of the Bank of Greece, in the governors' panel discussion at the Bank of Greece Economic History Conference "The birth of inter-war central banks: building a…
- National Scam Response Centre (NSRC)
Solution · 1 January 2022
Predecessor architecture to the National Fraud Portal, achieving a 75% increase in fund interception and handling 15,723 cases involving RM 141.47 million in losses between October 2022 and June 2023…
- FinancialGPT
Solution
Planned federated AI layer for BNM that trains models on local data without centralizing it, addressing data sovereignty constraints by deploying models to train on localized data at the source…
- High-Risk Representative Program
Solution
FINRA program applying machine learning across BrokerCheck records, complaints, and U4/U5 disclosures to identify high-risk retail financial advisers using historical complaint and disciplinary data.…
- NLP Topic Modeling on SEDAR Securities Filings
Solution
AMF Quebec's NLP topic-modeling pipeline applied to SEDAR securities filings to support market conduct surveillance across a massive public securities document corpus, identifying disclosure themes…
- High-Readiness Consumer Protection Consortium (26-Agency Cross-Government Routing)
Solution · 1 January 2025
A 26-agency cross-government complaint-routing and referral architecture grounded in Section 17 of the Internet Transactions Act (Republic Act No. 11967), with shared complaint taxonomies…
- Trendzicht Annual Outlook
Report · 1 January 2017
AFM's annual conduct risk horizon-scanning methodology fusing market data, complaints data, behavioral research, and macro signals into an integrated outlook on emerging consumer harms. Published…
- Balanced Scorecard for Financial Advisers
Solution · 1 January 2016
MAS Notice FAA-N20 Balanced Scorecard, the most established production conduct-surveillance system in the evidence base. Provides individual-level conduct risk scoring across the entire…
- Programmatic Social Media Monitoring
Solution
BaFin's programmatic social media monitoring program for digital advertising surveillance of investment firm marketing activities, scanning regulated promotions and unauthorized solicitations on…
- CONDUSEF Multi-Channel Consumer Complaints System
Solution
CONDUSEF (Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros) operates Mexico's federal consumer-financial-services protection authority. The multi-channel system…
- Ranking de Reclamações
Solution
BCB DECON public complaints ranking by entity that creates market discipline through transparency. Coupled with coordinated illegal lending app removal in partnership with Google and Apple to take…
- Web Analysis Investigator
Solution · 1 January 2025
Tool using web crawling, scraping, network analysis, and document understanding to evaluate regulatory compliance and transparency of supervised entity websites. Outputs an automated website clarity…
- ASIC Design and Distribution Obligations (DDO) Surveillance Suite
Solution · 1 January 2022
ASIC's surveillance architecture monitoring compliance with the Design and Distribution Obligations (DDO) regime for retail investment products. Ingests system-wide Internal Dispute Resolution (IDR)…
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