- State of SupTech Report 2023
Report · 29 February 2024
The Cambridge SupTech Lab’s State of SupTech Report 2023 presents insights on the evolution and current state of the digital transformation of financial supervision worldwide. The Report provides a…
- Grievance Redressal in Securities Market (SEBI Complaints Redress System - SCORES)
Video · 1 June 2011
This resource from SEBI's Investor Education portal explains the grievance redressal process available to investors in India's securities market. It describes SCORES (SEBI Complaints Redress System)…
- Terms of Reference for Implementation of Data Analytics Projects and Building of Data Models at SEBI
RFP · 1 June 2021
This SEBI Terms of Reference document outlines the scope of work for a bidder to implement AI/ML-based data analytics projects and build data models on SEBI's Data Lake platform. It details…
- IOPS Working Papers on Effective Pensions Supervision, No.40 - How can digitalisation make the supervision of pension plans easier and more efficient?
Report · 30 June 2023
The report reviews some of the practical experiences of IOPS Members in developing and adopting specific SupTech tools. The report aims to identify most recent developments and areas of interest…
- Initial Outcomes from Public-Private Secondments for SupTech Innovation Highlighted
News · 16 December 2025
Digital Transformation Solutions is proud to see early outcomes from the Public-Private Secondments for SupTech Innovation (PPSSI) initiative featured in a recent World Economic Forum blog…
- Inter-Governmental Consumer Complaints Intelligence Platform
Engagement · 12 April 2025
With 20 authorities, discovery and design of a platform for the collection and management of complaints from e-commerce users.
- Financial Consumer Protection Suite with Chatbot, Web Portal, and Analytics Dashboard
Engagement · 31 December 2024
Suptech suite – AI chatbot, case management portal, and analytics dashboard – enabling SEPS to manage consumer protection supervision in-house.
- SupTech Suite with Next Generation, AI Powered, Chatbot Supported Complaints Management System
Engagement · 31 December 2023
AI-powered multilingual complaints management system for market conduct supervision in Indonesia and Ghana
- Namibia’s citizens to receive AI assistance and complaints resolution
News · 12 June 2025
Suptech vendor Proto has launched a shared AI system project in partnership with the Bank of Namibia, the Namibia Financial Institutions Supervisory Authority, the Communications Regulatory Authority…
- Consumer Complaints Management System (CCMS)
Solution · 2 January 2019
This automated system helps to manage consumers complaints and aids the complaints resolution process. It gives the Central Bank of Nigeria a pool of dates in relation to different categories of…
- Integrated Regulatory Solution (IRS) and OMNI-CBR
Solution · 1 January 2026
FSCA's Integrated Regulatory Solution and OMNI-CBR conduct returns platform with phased deployment: Returns Module, Risk Module, Licensing Module. Operates the Treating Customers Fairly conduct…
- Compendium of Effective Approaches for Financial Consumer Protection
Report · 9 March 2026
This OECD compendium consolidates effective approaches and jurisdiction-level examples for implementing the updated G20/OECD High-Level Principles on Financial Consumer Protection (FCP Principles).…
- Mecanismo Especial de Devolução 2.0 (MED 2.0) — PIX Consumer-Fraud Refund and Multi-Hop Tracking Mechanism
Presentation · 13 October 2025
BCB's Mecanismo Especial de Devolução 2.0 (MED 2.0) is the consumer-facing fraud-redress mechanism integrated into the PIX inter-bank messaging layer. When a consumer reports a PIX-related scam…
- Electronic Complaints and Disputes System
Solution
In-house electronic complaints and disputes system deployed by the Bank of Lithuania in 2016, built on Oracle database and Microsoft SharePoint. The system consists of two parts: an online complaint…
- Datacube - AFCA
Solution
The AFCA Datacube is an interactive complaints database that makes financial firm complaint data available to the public. The Datacube includes complaints data from financial firms with four or more…
- Consumer Portal and Case Management System - AFCA
Solution · 17 June 2024
The AFCA Online Complaint Form is a digital application provided by the Australian Financial Complaints Authority (AFCA). It allows consumers and small businesses to formally lodge and manage…
- Complaints Management Platform - CBI
Solution
The Central Bank of Iraq's (CBI) electronic Citizens' Complaints Management Platform processes public grievances regarding financial and banking services.
- Verbraucherbeschwerde Online Portal + Consumer Helpline - BaFin
Solution
BaFin's Verbraucherbeschwerde platform is the German-language online complaint portal (account-gated, with attachment support) by which consumers submit formal complaints against BaFin-supervised…
- PIX Fraud Risk Monitoring and Management Solution - BCB
Solution
A real-time supervisory monitoring architecture protecting the Pix instant payments ecosystem. Integrates anti-fraud engines, fraud markers, network-wide alerts, encryption, and biometric…
- CPS Portal and Banking Conduct SupTech Platform
Solution · 1 January 2024
Banks submit complaints data via API, validated against the data dictionary, and correlated with complaints escalated directly to the authority - enabling the supervisor to see both the institution's…
- Bank Supervision Application (BSA)
Solution · 1 July 2003
The Bank Supervision Application (BSA) is a comprehensive, web-based software solution tailored to the needs of financial regulators, enhancing the regulatory and supervisory capabilities of central…
- FOS Complaints Submission Portal – Financial Ombudsman Service Complaint Submission
Solution
An online multi-step complaint submission portal operated by the UK Financial Ombudsman Service (FOS), enabling consumers to check eligibility and submit complaints against financial firms. The tool…
- Sunwai
Solution · 28 December 2023
A Platform to lodge complaints related to Roshan Digital Accounts and General Banking. Allows the general public to lodge complaints against Banks/MFBs/DFIs with the relevant forum/entities as per…
- CFPB Consumer Complaint Database
Solution
Public-facing complaint intake, routing, and disclosure infrastructure operated by the U.S. Consumer Financial Protection Bureau. The database receives complaints across credit cards, mortgages…
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