- Andrew Bailey calls on tech giants to collaborate with the FCA to help protect consumers
Podcast · 23 January 2020
In this 2020 exit interview, Andrew Bailey, then-Chief Executive of the FCA, identifies the growing influence of Big Tech as a frontier for consumer protection. He explicitly calls on internet…
- FCA proposes changes to complaint handling rules to help victims of authorised push payment fraud
News · 25 June 2018
This press release from the Financial Conduct Authority (FCA) announces a consultation proposing changes to complaint handling rules to better protect victims of authorised push payment (APP) fraud.…
- Firms should strengthen anti-fraud systems and must treat victims of fraud better, review finds
News · 7 November 2023
In a review published in late 2023 and updated through 2025, the Financial Conduct Authority (FCA) called on payment service providers to significantly strengthen their anti-fraud systems and improve…
- Rolling the rock: The cycle of deregulation, crisis and regulation
Speech · 10 March 2018
In this keynote speech, FCA Chair Charles Randell explores the damaging "boom and bust" cycle of financial deregulation and crisis. He argues that the key to breaking this cycle is not a "race to the…
- The regulatory challenge
Speech · 23 February 2015
This speech, originally delivered by Tracey McDermott at Deloitte’s Chief Compliance Officer Event in 2015, remains a cornerstone of the FCA’s philosophy on the partnership between the regulator and…
- Financial Conduct Authority publishes preliminary findings of review into mobile banking
News · 26 August 2013
In this 2013 press release, the Financial Conduct Authority (FCA) shares preliminary findings from its early review into the burgeoning sector of mobile banking. Recognizing that the rapid adoption…
- Mahesh Kumar Jain: Consumer protection in a digital financial world - initiatives and beyond
Speech · 20 June 2019
In this milestone address marking the silver jubilee of the Banking Ombudsman Scheme, Deputy Governor Mahesh Kumar Jain outlines the Reserve Bank of India’s (RBI) evolving strategy for financial…
- Luís Máximo dos Santos: Banking conduct supervision - new challenges and prospects
Speech · 20 November 2020
In this speech delivered during the height of the COVID-19 pandemic in late 2020, Luís Máximo dos Santos, Vice-Governor of the Banco de Portugal, examines the profound impact of the global health…
- ccdb5-api
Open Code
The API facilitates searching and retrieving complaint data, offering features such as searching complaint data, suggesting data based on input, and retrieving complaints by ID. To fulfil its…
- CGB - TV Issues Associated with Complaints
Open Data
This data shows the informal consumer complaints involving TV issues. The issues shown are selected by the consumer when the consumer submits an informal complaint to the FCC. Individual informal…
- Complaint and enquiry handling system
Solution
The Financial Market Authority (FMA) in Austria provides a system for handling complaints and enquiries related to supervised companies. Consumers who have complaints can submit their concerns using…
- Consumer Complaints Data - Unwanted Calls
Open Data
This data is for unwanted calls (telemarketing or robocalls). Individual informal consumer complaint data detailing complaints filed with the Consumer Help Center beginning October 31, 2014. This…
- Innovations for Poverty Action (IPA) opens call for consumer protection research in digital finance
RFP · 7 April 2025
IPA has launched its 2025 Consumer Protection Research Initiative, offering both large and small grants for studies examining digital payments and credit products. The programme focuses on four core…
- ML for Complaints Triage
Solution · 20 June 2017
After experimenting with machine learning to classify tips, compliants, and referrals (TCRs), the SEC now uses this technology to assign degress of concern to information received. Topic modeling…
- SEBI Virtual Assistant (SEVA) Chatbot
Solution, News · 29 July 2024
SEVA is an AI-powered conversational platform developed by the Securities and Exchange Board of India (SEBI) to enhance investor protection and engagement. The chatbot provides users with accessible…
- Regulatory and Supervisory Technology Research: A Bibliometric Analysis
Report · 10 January 2025
A recent bibliometric analysis of suptech and regtech highlights the rapid growth in research over the past decade. Key themes like compliance, regulation, and finance dominate, with notable…
- FNA and Proto to arm countries with end-to-end fraud recovery
News · 29 May 2025
The collaboration combines Proto's multilingual AI assistants, which increased consumer interactions by 80% in Rwanda, with FNA's national fraud portals that trace illicit funds in just 30 minutes.…
- The Insurance Supervision Institute of Mozambique (ISSM) launches upgraded banking supervision platform with online licensing and AI-driven analytics
News · 17 June 2025
Building on the original Bank Supervision Application platform launched on 28 September 2023, the enhanced version adapts banking supervision software for the insurance and pensions sector with…
- Proto to deliver AI consumer protection across 30+ Philippine agencies
22 January 2025
Suptech vendor, Proto, is set to expand its AI-powered citizen engagement system in the Philippines, automating consumer complaint resolution for over 30 government agencies under the new Internet…
- ML for Complaints Triage
Speech
After experimenting with machine learning to classify tips, compliants, and referrals, the SEC now uses this technology to assign degress of concern to information received. Topic modeling methods…
- ccdb5-api
Open Code
The API facilitates searching and retrieving complaint data, offering features such as searching complaint data, suggesting data based on input, and retrieving complaints by ID. To fulfil its…
Showing 97–117 of 117 resources.