- CFPB Consumer Complaint Database
Solution
Public-facing complaint intake, routing, and disclosure infrastructure operated by the U.S. Consumer Financial Protection Bureau. The database receives complaints across credit cards, mortgages…
- APPK (Aplikasi Portal Perlindungan Konsumen)
Solution
APPK (Aplikasi Portal Perlindungan Konsumen) is the Otoritas Jasa Keuangan's (OJK) public application for consumer complaints and consumer protection in Indonesia's financial services sector. The…
- SmartSupervision Program (SupTech Complaints Portal)
Solution · 1 January 2019
A real-time supervisory platform providing the SFC with direct access to complaint resolution processes managed by supervised entities. The system enables centralized storage, extraction, and…
- Gabriel Makhlouf: Opening statement - joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Speech · 9 October 2024
Opening statement by Mr Gabriel Makhlouf, Governor of the Central Bank of Ireland, before the Joint Oireachtas (National Parliament) Committee on Finance, Public Expenditure and Reform, and Taoiseach…
- SupTech Week 2024: Suptech solution demos from FT Solutions and FNA
Video · 13 December 2024
Session description: Learn how FT Solutions assists AML/CFT supervisors worldwide to enhance their effectiveness and efficiency by empowering a risk-based approach to supervision with technology.…
- SupTech Week 2024: Suptech-powered consumer protection supervision
Video · 11 December 2024
Session description: A dive into how suptech can strengthen financial consumer protection supervision. This panel discussion will provide financial authorities with actionable insights to integrate…
- West Africa Payments & Fraud Policy Sprint
Event · 8 July 2025
AIR and WAMI will hold the policy sprint in Lagos, Nigeria, focused on developing policy-driven solutions to combat fraud and enhance the safety of digital payment systems across West Africa.…
- The technology challenge
Speech · 10 June 2014
In his 2014 speech, Martin Wheatley identified a "transformational and global" shift in the financial sector. He argued that while the City of London has a centuries-old history of innovation—from…
- BDI LLM Experiments (Ombudsman Corpus and Consumer Education Chatbot)
Solution · 1 January 2025
LLM-based experiments at Banca d'Italia covering decision-consistency assurance across the ombudsman ruling corpus and a consumer-facing financial education chatbot using internal information only.…
- Consumer Support Technology (CST)
Solution · 9 October 2022
Consumer support technology (CST) is a retired/shelved prototype focusing on Chatbot-CST features to support Indonesia's Financial Services Authority (OJK) in monitoring and listening to consumers in…
- Intumwa Chatbot
Solution · 22 September 2022
Kinyarwanda-language chatbot deployed by the National Bank of Rwanda for consumer complaint intake. Reported metrics: 65,000 monthly interactions; deployed across 591 institutions; 4.5 million…
- BCU Sistema de Reclamos y Denuncias
Solution
The BCU Sistema de Reclamos y Denuncias (Claims and Complaints System) is an official online platform provided by the Central Bank of Uruguay (Banco Central del Uruguay). It allows financial users to…
- Alessandra Perrazzelli: Ten years after the Alternative Dispute Resolution (ADR) Directive - a comparative overview of banking and financial ADR
Speech · 19 December 2022
In this keynote address, Alessandra Perrazzelli marks the anniversary of the Banking and Financial Ombudsman (ABF), an alternative dispute resolution (ADR) system that has revolutionized consumer…
- Luís Máximo dos Santos: Banking conduct supervision - new challenges 10 years after the financial crisis
Speech · 25 September 2018
Closing address by Mr Luís Máximo dos Santos, Vice-Governor of the Bank of Portugal, at the Conference on "Banking Conduct Supervision: new challenges 10 years after the financial crisis", hosted by…
- Marzunisham Omar: Financial advisers, trusted advisers
9 October 2017
Keynote address by Mr Marzunisham Omar, Assistant Governor of the Central Bank of Malaysia (Bank Negara Malaysia), at the 6th Annual Conference of the Association of Financial Advisers 2017…
- AMF France — Médiateur (Ombudsman) Structured Mediation Workflow
The AMF Médiateur (Ombudsman) operates a structured 4-step mediation workflow for retail-investor disputes with financial intermediaries in France: (1) the consumer first submits a direct claim to…
- Phil Mnisi: Banking Supervision Application Version 5.0 Launch
Speech · 15 October 2024
Keynote address by Mr Phil Mnisi, Governor of the Central Bank of Eswatini, at the Banking Supervision Application Version 5.0 Launch, Mbabane, 15 October 2024.The views expressed in this speech are…
- Civica Complaint Management software
Solution
Civica Complaints Management software for Financial Services has been designed to enable US financial services providers to meet the requirements set out in the Consumer Financial Protection Bureau…
- The Next Wave of Suptech Innovation: Suptech Solutions for Market Conduct Supervision
Report · 1 January 2021
This technical note draws from a wide set of regulatory experiences to showcase new suptech solutions specific to market conduct supervision. The main objective of this note is to assist market…
- SBS Peru Reclamos y Denuncias Online Portal (Servicios SBS en Línea)
Solution
SBS Peru's Reclamos y Denuncias portal (under Servicios SBS en Línea) is the public-facing online channel for Peruvian consumers to file claims against banks, insurance companies, and AFPs (private…
- FSS Financial Consumer Protection Bureau (FCPB) + Financial Disputes Settlement Committee (FDSC)
Strategy
The Financial Supervisory Service (FSS) Financial Consumer Protection Bureau (FCPB), established in May 2012 by consolidation of FSS consumer-protection functions, operates Korea's primary…
- MNB Financial Consumer Protection Centre + PBT Electronic Complaint Platform
Solution
The Magyar Nemzeti Bank's Financial Consumer Protection function operates an electronic complaint platform (form UIK_1001_v1) that lets Hungarian consumers submit financial-services complaints…
- HKMA Complaint Processing Centre (CPC) + bankcomplaint.hkma.gov.hk Portal
Solution
The Hong Kong Monetary Authority's Complaint Processing Centre (CPC) is the dedicated supervisory unit handling consumer complaints about banking products and services in Hong Kong, supported by a…
- SEC Cyber and Emerging Technologies Unit (CETU)
News
The Cyber and Emerging Technologies Unit, established by the US Securities and Exchange Commission in February 2025 as the successor to the Crypto Assets and Cyber Unit, is a 30-person enforcement…
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