- ACUERDO No. 9-2025
(12 de noviembre de 2025)
Que actualiza el procedimiento administrativo para la atención de reclamos ante la
Superintendencia de Bancos
Regulation · 14 November 2026
An electronic case management platform modernizing administrative procedures for handling consumer banking complaints through digital case files and electronic notifications.
- State Examination System (SES)
Solution · 19 February 2020
SES is an examination system built by state regulators for state regulators and the companies they supervise. It is the only nationwide system connecting agencies and companies in the examination…
- Financial Superintendency of Colombia’s (SFC): SmartSupervision
Case study · 24 March 2026
SmartSupervision is the Financial Superintendency of Colombia’s (SFC) intelligence-led platform for consumer protection and market conduct supervision. It replaces reactive, case-level complaint…
- OJK: Indonesia; Developing prototype solutions to improve OJK’s grievance mechanisms
7 November 2023
Indonesia’s high internet penetration rate makes it an attractive market for digital financial services. The Financial Services Authority (OJK) regulates banking, capital markets, and non-bank…
- OJK adds a suite of exciting tech solutions to address the 100,000+ consumer complaints and ensure stronger consumer protection in Indonesia
Blog · 13 December 2021
This blog highlights how Otoritas Jasa Keuangan (OJK), Indonesia’s financial services authority, is developing new supervisory technology (suptech) solutions to better manage more than 100,000…
- Yandraduth Googoolye: International Financial Reporting Standards (IFRS 9) - implementation issues
Speech · 18 August 2019
In this 2019 address, Governor Yandraduth Googoolye outlines the strategic implementation of IFRS 9 in Mauritius, framing it as a necessary regulatory evolution following the lessons of the 2008…
- ProUsuario Digital – Market Conduct & Consumer Protection Platform
Solution · 30 September 2021
A digital public interface that automates collection of consumer complaints and inquiries while providing real-time access to consolidated credit reports and risk ratings.
- SupTech Week 2025 Keynote Address: May Abulnaga, Sub-Governor, Central Bank of Egypt
Video
A short keynote from SupTech Week 2025, in which May Abulnaga outlines CBE’s journey toward a modern, data‑driven consumer protection and market‑conduct supervision framework, including the use of…
- The potential of AI chatbots in driving financial inclusion: Assessing ChatGPT
Blog · 2 July 2023
This blog, co-authored with The Alliance of Digital Finance Associations, assesses the potential benefits, concerns, and ethical considerations of financial service providers who use ChatGPT to…
- Korea's FSS announces digital transformation plan to enhance financial supervision in Korea
Strategy, News · 18 March 2025
The FSS has unveiled a comprehensive strategy to reshape its supervisory capabilities by 2027. Announced by Chairman Lee Bok-hyun in Seoul, the plan will establish a data-driven framework shifting…
- Philippines central bank debuts mobile app to boost ‘accessibility’
News · 26 April 2025
The Bangko Sentral ng Pilipinas (BSP) has unveiled ‘BSP Mobile’, a new application making financial information and services more accessible to Filipinos and investors. Designed in-house and…
- Proto to deliver AI consumer protection for 30+ government agencies in the Philippines
News · 23 January 2025
Suptech vendor, Proto, is set to expand its AI-powered citizen engagement system in the Philippines, automating consumer complaint resolution for over 30 government agencies under the new Internet…
- Reserve Bank of India Annual Report 2024-25
Report · 28 May 2025
In its 2024-25 annual report, the RBI highlighted its ongoing efforts to strengthen financial stability and leverage technology for effective supervision. The central bank focused on improving cyber…
- Approaches to handling consumer complaints, including applicable legal, regulatory and supervisory frameworks
Report · 24 November 2025
The report reviews how different countries structure consumer-complaint mechanisms in the financial sector, describing typical legal obligations, regulatory duties, and supervisory oversight…
- A Chatbot Application and Complaints Management System for the Bangko Sentral ng Pilipinas (BSP). R2A Project Retrospective and Lessons Learned
Case study · 1 January 2018
The consumer complaints system at the Bangko Sentral ng Pilipinas (the Philippines Central Bank, hereafter BSP) was limited by outdated communication channels, an incomplete database of customer…
- Case Study on Bank Supervision Application
Case study · 6 December 2024
This case study focuses on the Bank Supervision Application (BSA), a user-driven platform led by Banco de Moçambique that modernizes bank supervision across 21 regulators worldwide. Integrating…
- FNA and Proto introduce integrated scam detection system at Global Payments Week in Brazil
Event · 14 July 2025
The solution, presented during the RegTech for Fraud Management panel at the July 7-11 event hosted by the Central Bank of Brazil and the World Bank, combines Proto's multilingual AI complaints…
- From Spreadsheets to Suptech: Technology Solutions for Market Conduct Supervision
Case study · 1 January 2018
This note highlights examples of technology solutions that are being adopted for market conduct supervision, including the implications of these technology solutions for broader supervisory…
- Financial Consumer Protection Suite with Next-Generation, AI-Powered, Chatbot-Supported Complaints Management System
Case study · 29 April 2025
This case study by the University of Cambridge SupTech Lab outlines the developmen of a fully integrated case management system with analytics dashboards, powered by AI-driven chatbots, to enhance…
- SupTech: Leveraging Technology for Better Supervision
Report · 1 July 2018
The focus of this Note is on how suptech can help supervisors meet common challenges in discharging their responsibilities, with focus on data collection, data analytics and digitization of processes…
- The New Mandate for the Supervision of Financial Services Conduct
1 October 2012
The UK is redesigning the institutional architecture of financial services supervision. The Financial Conduct Authority is meant to play a central role in the reformed system by delivering a new…
- How artificial intelligence affects financial consumers
Report · 31 January 2019
This report explores the transformative impact of artificial intelligence on the consumer financial services market and its profound implications for financial protection and inclusion. The author…
- FCA confirms tough new rules for £200bn consumer credit market
News · 28 February 2014
The Financial Conduct Authority (FCA) has finalized a transformative regulatory framework for the £200bn consumer credit market, assuming oversight of 50,000 firms from the Office of Fair Trading.…
- FCA announces the names of firms who have participated in the Advice Unit and publishes the FAMR baseline report
News · 29 June 2017
The Financial Conduct Authority (FCA) has announced the participants of its Advice Unit, an initiative stemming from the Financial Advice Market Review (FAMR) to provide regulatory feedback to firms…
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