CPS Portal and Banking Conduct SupTech Platform
By Link Development, Cambridge SupTech Lab, World Bank, Digital Transformation Solutions
Banks submit complaints data via API, validated against the data dictionary, and correlated with complaints escalated directly to the authority - enabling the supervisor to see both the institution's internal complaint universe and consumer escalations. Target architecture: 3G RESTful APIs, Oracle plus min.io data lake (Arabic-language PDF extraction), Tableau dashboards, AI/ML risk modeling.
- Use cases, geography and tags
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