Electronic Complaints and Disputes System

Electronic Complaints and Disputes System

Solution

Electronic Complaints and Disputes System

In-house electronic complaints and disputes system deployed by the Bank of Lithuania in 2016, built on Oracle database and Microsoft SharePoint. The system consists of two parts: an online complaint and dispute submission platform hosted on the BoL website (supporting electronic signatures and non-digital scan upload), and an internal database for case management.

  • Use cases, geography and tags
  • Organizations that created, adopted or are mentioned
  • Ecosystem position
  • Link to the original asset
  • Comments and reactions