What firms and customers can expect from the consumer duty and other regulatory reforms

What firms and customers can expect from the consumer duty and other regulatory reforms

Speech

What firms and customers can expect from the consumer duty and other regulatory reforms

Speaker: Sheldon Mills, Executive Director, Consumers and Competition Event: Consumer Protection in Financial Services Summit Delivered: 29 September 2022 Note: this is the speech as drafted and may differ from the delivered version I remember the day I opened my first bank account. I was 6 or 7 years old, visiting my local branch with my grandmother.

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