NLP-Based Detection of Systematic Anomalies Among the Narratives of Consumer Complaints

NLP-Based Detection of Systematic Anomalies Among the Narratives of Consumer Complaints

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NLP-Based Detection of Systematic Anomalies Among the Narratives of Consumer Complaints

A Natural Language Processing (NLP) based procedure is developed for detecting systematic non-meritorious consumer complaints, simply called systematic anomalies, among complaint narratives.

  • Use cases, geography and tags
  • Organizations that created, adopted or are mentioned
  • Ecosystem position
  • Link to the original asset
  • Comments and reactions