Classifying Complaints with Natural Language Processing

The Consumer Financial Protection Bureau (CFPB) collects consumer complaints about financial services such as banks, credit bureaus, and credit card companies. Using this publicly available dataset, a Natural Language Processing (NLP) classification model was developed to automatically categorize complaints into five groups: credit reporting, debt collection, credit cards, mortgages and loans…

• Use cases, geography and tags
• Organizations that created, adopted or are mentioned
• Ecosystem position
• Link to the original asset
• Comments and reactions