- Balanced Scorecard for Financial Advisers
Solution · 1 January 2016
MAS Notice FAA-N20 Balanced Scorecard, the most established production conduct-surveillance system in the evidence base. Provides individual-level conduct risk scoring across the entire…
- Programmatic Social Media Monitoring
Solution
BaFin's programmatic social media monitoring program for digital advertising surveillance of investment firm marketing activities, scanning regulated promotions and unauthorized solicitations on…
- CONDUSEF Multi-Channel Consumer Complaints System
Solution
CONDUSEF (Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros) operates Mexico's federal consumer-financial-services protection authority. The multi-channel system…
- Ranking de Reclamações
Solution
BCB DECON public complaints ranking by entity that creates market discipline through transparency. Coupled with coordinated illegal lending app removal in partnership with Google and Apple to take…
- Web Analysis Investigator
Solution · 1 January 2025
Tool using web crawling, scraping, network analysis, and document understanding to evaluate regulatory compliance and transparency of supervised entity websites. Outputs an automated website clarity…
- ASIC Design and Distribution Obligations (DDO) Surveillance Suite
Solution · 1 January 2022
ASIC's surveillance architecture monitoring compliance with the Design and Distribution Obligations (DDO) regime for retail investment products. Ingests system-wide Internal Dispute Resolution (IDR)…
- Keyword Search, Advertising Validation and Finfluencer Monitoring Portal
Solution · 1 January 2025
CMVM tools for keyword search and automated scanning of advertising campaigns for misleading content, paired with a finfluencer monitoring portal and formal regulatory guidance issued in March 2025.
- Text Explorer and Sleuth NLP Search Tools
Solution · 1 January 2021
FCA disclosure quality assessment and advertising surveillance NLP search tools used to scan financial promotions for non-compliance. Linked to Google and Bing platform partnerships that achieved a…
- Proprietary OCR and Text Mining for Trust Contract Images
Solution
Banco de México's proprietary OCR and text mining pipeline applied to scanned trust contract images for automated contract compliance checking. Distinct from the bank's AI-based Twitter Analysis…
- Granular Transaction-Level Digital Lending Market Analysis
Solution · 1 January 2018
2018 pilot analyzing 20 million loans across 5.1 million accounts over 23 months from the three largest digital lenders, segmented by gender, age, and region. Findings on overindebtedness, multiple…
- SEPS Multichannel Complaints System
Solution · 1 January 2024
Matellio-built architecture for SEPS Ecuador with a chatbot consumer-facing frontend (WhatsApp, Facebook, web) and a backend of distinct ticket services (claim handling and resolution tracking)…
- Tia (NLP Supervisory Document Analysis)
Solution · 1 January 2024
Deutsche Bundesbank's NLP supervisory document analysis tool, integrated with Banco de Portugal's Alya platform for interactive cross-border regulatory analysis. An inter-central-bank AI cooperation…
- Mule Hunter
Solution · 1 January 2024
RBI tool that detects money mule accounts used in digital financial fraud through real-time multi-source fraud data fusion and close-knit data sharing with firms. Enables cross-institutional mule…
- Chatbot and Processing Utility for Consumer Complaints
Case study, Solution Documentation
The Bangko Sentral ng Pilipinas (BSP) introduced an automated chatbot named BSP Online Buddy or “BOB” in July 2020 to assist consumers with complaints against banks and other financial institutions.…
- Chatbot Application and Complaints Management System
Solution · 25 May 2025
The consumer complaints system at the Bangko Sentral ng Pilipinas (the Philippines Central Bank, hereafter BSP) was limited by outdated communication channels, an incomplete database of customer…
- Artificial Intelligence Risk Management Framework (AI RMF 1.0)
Report · 1 January 2023
Published by the National Institute of Standards and Technology (NIST) in January 2023, this framework provides voluntary guidance for organizations designing, developing, deploying, or using AI…
- The 2026 Global AI in Financial Services Report – Adoption, Impact and Risks
Report · 27 April 2026
This report examines the current adoption of AI in financial services from industry, technology and vendor perspectives. It also assesses the impact of AI on the financial services industry…
- Sharing trustworthy AI models with privacy‑enhancing technologies
Report · 16 June 2025
Privacy-enhancing technologies (PETs) are critical tools for building trust in the collaborative development and sharing of artificial intelligence (AI) models while protecting privacy, intellectual…
- The AI in Financial Services 2026 Global Report Launch
Event · 27 April 2026
The Cambridge Centre for Alternative Finance, alongside Financial Innovation for Impact and Cambridge Digital Innovation and Regulation Initiative, launched the AI in Financial Services 2026 Global…
- Namfisa Electronic Regulatory System (ERS)
Solution · 31 March 2016
The NAMFISA Electronic Regulatory System (ERS) is a web-based platform that allows entities to submit regulatory applications, notifications, and returns online. The ERS system is designed to…
- 2025 IIF-EY Annual Survey Report on AI Use in Financial Services
Survey, Report · 15 October 2025
This edition of our annual survey on artificial intelligence (AI) was conducted against a backdrop of nations and industries focused on investment, development and competitiveness with AI continuing…
- Does IT help? Information technology in banking and entrepreneurship
Report · 23 June 2022
Information technology (IT) has dramatically changed how information is used in the financial sector. This may affect the supply of credit from banks, as a key function of banks is to screen and…
- CambioAM – Unsupervised ML for FX Fraud Detection
Solution
CambioAM is a pilot project applying unsupervised machine learning algorithms to identify financial institutions whose operational patterns in foreign exchange contracts deviate from the norm…
- The agentic AI landscape and its conceptual foundations
Report, Agentic AI Skill · 12 February 2026
This paper identifies the most frequently cited features in existing definitions of agentic AI and AI agents, examines how these features are described across sources, and maps them to the key…
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