- FSS Financial Consumer Protection Bureau (FCPB) + Financial Disputes Settlement Committee (FDSC)
Strategy
The Financial Supervisory Service (FSS) Financial Consumer Protection Bureau (FCPB), established in May 2012 by consolidation of FSS consumer-protection functions, operates Korea's primary…
- MNB Financial Consumer Protection Centre + PBT Electronic Complaint Platform
Solution
The Magyar Nemzeti Bank's Financial Consumer Protection function operates an electronic complaint platform (form UIK_1001_v1) that lets Hungarian consumers submit financial-services complaints…
- HKMA Complaint Processing Centre (CPC) + bankcomplaint.hkma.gov.hk Portal
Solution
The Hong Kong Monetary Authority's Complaint Processing Centre (CPC) is the dedicated supervisory unit handling consumer complaints about banking products and services in Hong Kong, supported by a…
- Project Agora: exploring tokenisation of cross-border payments
Solution, Proof of concept (POC), News · 15 October 2024
More than 40 private sector financial firms, convened by the Institute of International Finance, will join the BIS and a group of leading central banks in Project Agorá to explore how tokenisation…
- Project Meridian FX: exploring synchronised settlement in FX
Solution · 25 April 2025
Project Meridian FX has successfully demonstrated that cross-border foreign exchange (FX) transactions can be settled safely and efficiently by connecting wholesale payment systems, such as Real-Time…
- Project Rialto: improving instant cross-border payments using central bank money settlement
Solution · 4 June 2024
Project Rialto was a technical experiment run by the BIS Innovation Hub in collaboration with the Bank of France, the Bank of Italy, Bank Negara Malaysia (the central bank of Malaysia) and the…
- FINEST and ICLNet — HKMA AI-to-AI Information Sharing Platforms
Solution · 1 November 2025
A two-platform inter-bank AI-to-AI information-sharing infrastructure operated under Hong Kong's banking-conduct framework, with HKMA as the regulator and the Hong Kong Association of Banks (HKAB) as…
- SEBI Check + Validated UPI Handles
Solution · 1 June 2025
SEBI's anti-impersonation tool that validates UPI IDs claiming to be SEBI-registered intermediaries; identified 70,000 fake UPI IDs impersonating SEBI-registered entities.
- Misconduct detention in pension markets
Solution · 28 February 2022
Mexico’s National Commission of the Retirement Savings System (Consar) implemented a set of measures to produce high quality granular data reporting and invested in a machine learning tool as a…
- SEC Cyber and Emerging Technologies Unit (CETU)
News
The Cyber and Emerging Technologies Unit, established by the US Securities and Exchange Commission in February 2025 as the successor to the Crypto Assets and Cyber Unit, is a 30-person enforcement…
- BaFin Market Abuse Alert System
Solution
BaFin's Market Abuse Alert System is an AI-augmented surveillance platform that analyzes mandatory bank-reported securities transaction data, ad-hoc issuer disclosures, directors' dealings…
- CFPB Smart Complaint Intake Form
Solution
The CFPB Consumer Response Intake Form is a web-based smart form that prospective complainants use to file complaints against financial institutions. The 2025 update layered three AI-enabled…
- FDIC Information and Support Center Portal
Solution
The Federal Deposit Insurance Corporation (FDIC) Information and Support Center Portal handles complaints for federally insured state-chartered banks that are not Federal Reserve members.
- OCC Consumer Complaints Portal
Solution
Office of the Comptroller of the Currency (OCC) Consumer Complaints Portal andles complaints regarding national banks and federal savings associations.
- Federal Reserve Consumer Complaint Form
Solution
The Federal Reserve System's Consumer Complaint Form portal handles complaints regarding state-chartered banks that are members of the Federal Reserve.
- FRS NLP-LEX for text analysis and text summarisation
Solution · 1 March 2020
LEX, is a thematic language extraction NLP engine that uses rule-based and machine learning techniques to identify and extract thematic language from documents. The goal of LEX is to highlight…
- Abacus Regulator
Solution · 22 July 2021
Sweden's Financial Supervisory Authority (Finansinspektionen) went live with BearingPoint RegTech's Abacus Regulator platform on 30 June 2021. The implementation (project name: FIDAC…
- Service Desk Management System and Centralized User Portal
Solution
The Service Desk Management System and the centralized user portal launched by the Securities and Exchange Commission of Pakistan (SECP). It provides citizens and corporate entities with a swift…
- Sanadak
Solution
Sanadak is the first independent Financial and Insurance Ombudsman in the UAE, established by the Central Bank of the UAE (CBUAE) to resolve consumer and SME complaints against licensed financial…
- FCA AI Sprint 29 - 30 January 2025
Event · 29 January 2025
The FCA’s recent two-day AI sprint (January 29-30) united industry experts, academics, regulators, technologists, and consumer advocates to examine AI's five-year trajectory in financial services.…
- FCA AI Lab
Event · 13 October 2024
The AI Lab, a key part of the FCA's innovation services, offers a dedicated space for firms, regulators, and stakeholders to explore AI’s potential and address its risks in UK financial markets.…
- CryptoSprint outputs
Event · 11 May 2022
The Financial Conduct Authority CryptoSprint events gathered industry input to inform a future UK crypto regulatory framework, focusing on issues such as disclosure, custody, and regulatory scope.…
- Consumer credit supervision webinar
Event · 18 March 2014
In March 2014, the FCA held a dedicated supervision webinar to prepare the 50,000 firms transitioning from the Office of Fair Trading (OFT) to the new FCA regulatory regime.
- Authorised Push Payment Fraud TechSprint
Event · 27 September 2022
In September 2022, the Financial Conduct Authority (FCA) and the Payment Systems Regulator (PSR) co-hosted a three-day TechSprint to address the rapid surge in Authorised Push Payment (APP) fraud…
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