- Annual Conference of the Central Bank of Brazil
Event · 13 May 2025
In May 2025, the Central Bank of Brazil hosted its Annual Conference in Brasília, bringing together leading academics, policymakers, and representatives from central banks and international…
- Mecanismo Especial de Devolução 2.0 (MED 2.0) — PIX Consumer-Fraud Refund and Multi-Hop Tracking Mechanism
Presentation · 13 October 2025
BCB's Mecanismo Especial de Devolução 2.0 (MED 2.0) is the consumer-facing fraud-redress mechanism integrated into the PIX inter-bank messaging layer. When a consumer reports a PIX-related scam…
- Electronic Complaints and Disputes System
Solution
In-house electronic complaints and disputes system deployed by the Bank of Lithuania in 2016, built on Oracle database and Microsoft SharePoint. The system consists of two parts: an online complaint…
- Datacube - AFCA
Solution
The AFCA Datacube is an interactive complaints database that makes financial firm complaint data available to the public. The Datacube includes complaints data from financial firms with four or more…
- Consumer Portal and Case Management System - AFCA
Solution · 17 June 2024
The AFCA Online Complaint Form is a digital application provided by the Australian Financial Complaints Authority (AFCA). It allows consumers and small businesses to formally lodge and manage…
- AI-based Anti-phishing Sharing and Analysis Platform - FSS
Solution · 28 October 2025
The South Korea Financial Services Commission launched the Anti-phishing Sharing and Analysis Platform (ASAP) to establish a collaborative, AI-driven system for detecting and responding to vishing…
- AI for Insurance Contract Simplicity and Clarity Assessment - IVAS
Solution
IVASS AI tool for automated assessment of whether insurance policies are comprehensible to retail consumers, applying machine learning to legal-text readability and clarity.
- Disclosure and Company Analysis and Anomalies Platform
Solution
The purpose of this tool is to assess and identify poor disclosure behaviour through disclosure and company analysis. The platform reads and analyses all relevant public information, including formal…
- Mis-selling detection in insurance telemarketing
Solution · 6 April 2020
The Korean Financial Supervisory Service (FSS) has developed a tool to transcribe recordings of insurers’ telemarketing activities and to classify them as mis-selling, if appropriate. After…
- Illegal Financial Advertising Detection Tool
Solution · 30 June 2020
The FSS has a tool to detect illegal online advertisements for financial products and services, including insurance. The tool monitors and collects data on online advertisements from blogs and social…
- Complaints Management Platform - CBI
Solution
The Central Bank of Iraq's (CBI) electronic Citizens' Complaints Management Platform processes public grievances regarding financial and banking services.
- Social Media Monitoring for Market Conduct Supervision - CBI
Solution · 15 March 2021
Social media monitoring can provide supervisors with an early warning system. For example, the Central Bank of Ireland (CBI) discovered through social media that a new retail credit firm appeared to…
- Intelligence platform for flagging fraudulent fintech apps
Solution
Reserve Bank of India (RBI) and Reserve Bank Innovation Hub partnered with the Digital Transformation Solutions through the Cambridge Suptech Lab to create a market-level working prototype of a…
- Financial consumer protection suite with web scraper and ML
Solution · 30 December 2023
The tool enables financial authorities to collect and process consumer protection data from web and social media channels, thereby extending their consumer protection data collection capabilities and…
- Verbraucherbeschwerde Online Portal + Consumer Helpline - BaFin
Solution
BaFin's Verbraucherbeschwerde platform is the German-language online complaint portal (account-gated, with attachment support) by which consumers submit formal complaints against BaFin-supervised…
- Web Scraping and Sentiment Analysis - BSP
Solution · 1 January 2024
Phase 3 web scraping and sentiment analysis pipeline that complements the BSP chatbot intake with real-time market signal extraction from social media, app store reviews, and news sources. The…
- RepTech Reputation Monitoring - BDI
Solution · 1 January 2025
Reputation monitoring tool using sentiment analysis, topic analysis, and user-entity interaction monitoring across social media, newspapers, and digital content to detect emerging conduct risks from…
- PIX Fraud Risk Monitoring and Management Solution - BCB
Solution
A real-time supervisory monitoring architecture protecting the Pix instant payments ecosystem. Integrates anti-fraud engines, fraud markers, network-wide alerts, encryption, and biometric…
- Digital Unified Intelligence Environment (DUIE) - FCA
Solution · 1 January 2022
FCA's architecture-level data fabric that integrates diverse data sources and leverages advanced analytics for decision-making. DUIE combines automated business-rules engines that flag risky firms…
- Digital Payment Intelligence Platform (DPIP) - RBI
Solution · 1 January 2024
RBI platform integrating payment data, fraud data, and telecom data to intercept fraud before reaching consumers. Designed for real-time multi-source signal fusion across the digital payments…
- Esptech - BDI
Solution · 31 October 2020
Banca d’Italia's (Bank of Italy) EspTech uses NLP Topic Modelling to promptly intercept warning signals concerning banks and other supervised intermediaries. In a first phase, the focus is on…
- North American Central Bank takes data collection online with integrated supervision platform
Case study · 31 March 2020
A North American central bank has modernized its supervisory infrastructure with the launch of a unified online reporting platform developed in partnership with Deloitte and Regnology. The project…
- CPS Portal and Banking Conduct SupTech Platform
Solution · 1 January 2024
Banks submit complaints data via API, validated against the data dictionary, and correlated with complaints escalated directly to the authority - enabling the supervisor to see both the institution's…
- Cloud-Based Data Processing Infrastructure (Azure Migration)
Solution · 1 January 2023
Cloud computing infrastructure ((Azure cloud) supporting CNBV’s h platforms (FTI and AML/CFT/PF). Provides scalable storage, increased processing power, and high-capacity data transfer for large…
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