- 2025 FinCoNet Annual General Meeting & International Seminar
Event · 26 November 2025
FinCoNet annual general meeting (AGM) and international seminar to convene in Dublin from 26-28 November 2025. The event, hosted by the Central Bank of Ireland, will feature standing committee…
- Njuguna Ndung'u: Putting banking at the centre of the economy's sustainable growth
Speech · 25 September 2014
Remarks by Professor Njuguna Ndung'u, Governor of the Central Bank of Kenya, at the opening of the KBA 3rd Annual Banking Research Conference, Nairobi, 25 September 2014.The views expressed in this…
- BigTech and the changing structure of financial intermediation
8 April 2019
BIS Working Papers | No 779 | 08 April 2019by Jon Frost, Leonardo Gambacorta, Yi Huang, Hyun Song Shin and Pablo ZbindenPDF full text (1,248kb) | 45 pagesSummaryFocusThis paper investigates the entry…
- Analyzing Public Sentiment on Digital Banks in Indonesia via Social Media X
23 January 2026
This research paper analyzes public sentiment toward digital banks in Indonesia, focusing on Bank Jago, using 708 tweets collected from social media platform X (Twitter) between June 2022 and August…
- Computer-assisted telephone interview (CATI)
Solution · 1 January 2017
Computer-assisted telephone interview (CATI) phone surveys have enabled the Central Bank of Kenya (CBK) to understand the size of the digital credit market, the use of digital credit, customer…
- Bank of Mozambique deploys Proto’s AI agent to improve financial education and consumer protection
News · 1 December 2025
Banco de Moçambique has deployed a multilingual AI assistant powered by Proto and its regional partner Eclectics International to improve citizens' access to reliable financial information and…
- Social Media Sentiment and Consumer Confidence
Report · 1 September 2014
Dutch social media sentiment and monthly consumer confidence showed high correlation (up to r = 0.9) over three-and-a-half years, with Facebook messages being the primary driver and Twitter improving…
- Customer Adoption of Banking Technology in Private Banks of India
17 December 2013
This paper explores the perception of Indian customers towards the use of technologies with respect to such factors as convenience, privacy, security, ease of use, real time accessibility, and…
- A Study on Service Quality Dimensions and Service Gap in Information Technology with Respect to Customer Loyalty in Banking
13 June 2023
The main objective of this study are to analyze the demographic nature of the respondents in the study area and to study the Service Quality Dimensions and service Gap in information technology with…
- Customer Adoption of Neobank Services from a Technology Acceptance Perspective – Evidence from Hungary
17 June 2024
The rapid technological development of recent years has led to a transformation and digitalisation of financial services, resulting in an increasing number of neobanks. At the same time, consumer…
- Mobile Perceived Trust Mediation on the Intention and Adoption of Fintech Innovations Using Mobile Technology: A Systematic Literature Review
31 January 2023
The banking and financial sectors have witnessed a significant development recently due to financial technology (FinTech), and it has become an essential part of the financial system. Many factors…
- Efficiency of Technology in Retail Banking
10 April 2012
Economic prosperity is provoking many in this populous nation with real purchasing power; it simply is an opportunity that cannot be overlooked by global banks. Thus, global banks seeking a presence…
- What drives trust in the financial sector supervisor? New empirical evidence
21 September 2022
Using a survey among more than 2,000 consumers in the Netherlands, we examine the drivers of trust in the financial sector supervisor. Trust in De Nederlandsche Bank (DNB) declined sharply during the…
- Inclusion in India: Unpacking the 2015 FDIP Report and Scorecard
Report · 8 September 2015
This report unpacks the findings of the 2015 Financial and Digital Inclusion Project (FDIP) specifically for India, highlighting the country's transition from a cash-heavy economy to a diverse…
- Attacks on research and development could hamper technological innovation
Report · 22 June 2025
The report provides a critical analysis of the tension between the Trump administration's stated goal of ushering in a "Golden Age of Innovation" and the simultaneous reduction of federal support for…
- ECB Bank Lending Survey Statistics
Open Data
The Bank Lending Survey (BLS) conducted by the Eurosystem is a valuable tool for assessing and understanding bank lending conditions in the euro area. The survey collects information from senior loan…
- Financial Consumer Protection Suite with Web Scraping and Machine Learning-Based Analysis
Case study · 2 September 2024
This case study outlines the development of a functional prototype featuring a financial consumer protection suite with social media and web scraping, sentiment analysis, topic modelling, and other…