A Study on Service Quality Dimensions and Service Gap in Information Technology with Respect to Customer Loyalty in Banking

A Study on Service Quality Dimensions and Service Gap in Information Technology with Respect to Customer Loyalty in Banking

A Study on Service Quality Dimensions and Service Gap in Information Technology with Respect to Customer Loyalty in Banking

The main objective of this study are to analyze the demographic nature of the respondents in the study area and to study the Service Quality Dimensions and service Gap in information technology with respect to customer loyalty in banking and to identify the opinion towards the service quality of the banking services with regard to the information technology.

  • Use cases, geography and tags
  • Organizations that created, adopted or are mentioned
  • Ecosystem position
  • Link to the original asset
  • Comments and reactions