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Use case

Switching and portability friction analysis

Analyse consumer account switching patterns, porting requests, and associated costs/delays to identify lock-in or market stickiness.

4 curated resources

Latest resources

  • Chairman's speech to the Trust in Banking Conference

    Speech · 20 October 2015

    In a speech at the Trust in Banking Conference organised by Cambridge Judge Executive Education at the London Stock Exchange, John Griffith Jones, then Chairman of the Financial Conduct Authority…

  • Misconduct detention in pension markets

    Solution · 28 February 2022

    Mexico’s National Commission of the Retirement Savings System (Consar) implemented a set of measures to produce high quality granular data reporting and invested in a machine learning tool as a…

  • Yaron Amir: Competition in the banking system

    Speech · 2 April 2019

    Speech by Mr Yaron Amir, Governor of the Bank of Israel, at the Banking Supervision Department conference on competition in the banking system, Jerusalem, 2 April 2019.The views expressed in this…

  • A Value Platform Analysis Perspective on Customer Access Information Technology

    15 October 2008

    Customer access information technologies (CAITs) provide a link between afirm and its customers. Firms invest in CAITs to reduce costs, increase revenuesand market share, lock in existing customers…