Opening the Box: Information Technology, Work Practices, and Wages

Opening the Box: Information Technology, Work Practices, and Wages

Opening the Box: Information Technology, Work Practices, and Wages

We examine the association between different kinds of information technology (IT), work practices, and wages for the job of customer service representative in 303 U.S. bank branches. We test for main effects and for interaction effects between IT and "high-involvement" work practices.

  • Use cases, geography and tags
  • Organizations that created, adopted or are mentioned
  • Ecosystem position
  • Link to the original asset
  • Comments and reactions