FSA publishes the results of a mystery shopping review into the quality of investment advice in banks and building societies

FSA publishes the results of a mystery shopping review into the quality of investment advice in banks and building societies

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FSA publishes the results of a mystery shopping review into the quality of investment advice in banks and building societies

In 2013, the Financial Services Authority (FSA) published the findings of a major mystery shopping exercise conducted across the retail banking sector to evaluate the quality of lump-sum investment advice. This review marked a shift toward the more intrusive and proactive supervisory style later adopted by the Financial Conduct Authority (FCA).

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