Assessing the Awareness of Total Quality Management and Information Technology in the Indian Information and Communication Technology Industry: An Empirical Analysis

Assessing the Awareness of Total Quality Management and Information Technology in the Indian Information and Communication Technology Industry: An Empirical Analysis

Assessing the Awareness of Total Quality Management and Information Technology in the Indian Information and Communication Technology Industry: An Empirical Analysis

Total Quality Management (TQM) is a managerial approach which is highly influenced by the national business system and is widely seen as a “revolution” in any type industry whether manufacturing or service. Quality of products and services is one of the major issues in the Indian information and communication technology (ICT) industry.

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