Adnan Zaylani Mohamad Zahid: Banking in the era of generative AI
By Bank for International Settlements (BIS)
Closing the Malaysian Banking Conference, he highlights Malaysia’s strong digital foundations and the promise of GenAI across customer analytics, fraud detection, e-KYC, climate data, AML/CFT and financial inclusion. Yet he stresses that AI can worsen bias, destabilise models, heighten third-party and data-privacy risks, and supercharge scams through deepfakes and hyper-realistic phishing.
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